{"id":10254,"date":"2022-04-19T14:29:49","date_gmt":"2022-04-19T12:29:49","guid":{"rendered":"https:\/\/assistance.groupemagiconline.com\/?post_type=ht_kb&p=10254"},"modified":"2022-04-19T15:56:54","modified_gmt":"2022-04-19T13:56:54","slug":"erreurs-mail","status":"publish","type":"ht_kb","link":"https:\/\/assistance.groupemagiconline.com\/en\/knowledge-base\/erreurs-mail\/","title":{"rendered":"Mail errors"},"content":{"rendered":"

In this guide, we will see how to solve email errors related to sending and receiving. You have to follow the steps to make a good diagnosis.<\/p>\n \t\t

\r\n \t\t\t \t\t\t \t\t\t\t

\r\n \t\t\t\t\tIn case of return of error following the sending of mail, it is necessary to follow this support link<\/a>. \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n

Check that the service is active<\/h2>\n

First of all, the departments involved in the email operation must be active.<\/p>\n

First, go to your trademark control panel, MAGIC<\/a> or NUXIT<\/a>.<\/p>\n

Click on the menu Account<\/strong>then go to Subscriptions<\/strong>and finally make sure that your hosting and your domain are both active.<\/p>\n

Check the domain score<\/h2>\n

On the internet, there are a multitude of free online tools, which are very useful, and which we will use as we go along.<\/p>\n

Access on the link whatsmydns : https:\/\/www.whatsmydns.net\/<\/a><\/p>\n

First put the domain name in the input field, then choose MX, and finally click on Search<\/strong>.<\/p>\n

The result found should match most of our mx servers as shown below:<\/p>\n

100:mx.webmo.com<\/strong>
\n10:mx.webmo.com<\/strong>
\n20:mxsecondary.webmo.com<\/strong><\/p>\n

If the domain has the offer collaborative messaging<\/strong><\/em>the site will display the following MX:<\/p>\n

10:mxs3.phem.fr<\/strong><\/p>\n

Check the configuration of the email client<\/h2>\n

To do this, this support link<\/a> is available to you:<\/p>\n

Check the webmail<\/h2>\n

The webmail allows both testing the password of an e-mail address, as well as sending and receiving once connected, despite the e-mail client.<\/p>\n

Just go to the link https:\/\/webmail.webmo.fr\/<\/a><\/p>\n

\"Webmail<\/a><\/pre>\n
Check the SMTP connection<\/h2>\n
TELNET<\/h3>\n
First use the command TELNET<\/strong> with the port of the SMTP server, used in your mail client (25, 587, or 465).
\ntelnet smtp.phpnet.org 587<\/strong><\/em><\/p>\n
\"telnet<\/a><\/pre>\n
In the result of the order, you must have the mention connected<\/strong> or a line that starts with 220<\/strong>to ensure that the connection to our SMTP server is established.<\/p>\n
\"Result<\/a><\/pre>\n
PING<\/h3>\n
Also use the command PING<\/strong> as follows:<\/p>\n
ping smtp.phpnet.org<\/strong><\/em><\/p>\n
In the result of the command, you should see that there are no lost packets (0%).<\/p>\n
\"Ping<\/a><\/pre>\n
So by using these two commands, it is possible to know if the connection error is due to an internal problem or to a restriction problem on the local machine.<\/p>\n
Check the deliverability score<\/h2>\n
There are several tools that offer the possibility to test the score.<\/p>\n
mail-tester.com<\/h3>\n
The latter allows you to make three attempts. You just have to send an e-mail to the randomly indicated mailbox, then click on Then check your score<\/strong>.<\/p>\n
\"Mail<\/a><\/pre>\n
The result is displayed as follows:<\/p>\n
\"Result<\/a><\/pre>\n
The score that is displayed depends on several factors. The main focus is on the SPF and DKIM entries.<\/p>\n
Follow this support link<\/a> to configure them.<\/p>\n
mxtoolbox.com<\/h3>\n
Use the Email Health<\/strong> which gives more details about the health of your emails.<\/p>\n
\"mxtoolbox\"<\/a><\/pre>\n
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\r\n    \t\t\t\t\tWe have finished the explanation to make a good diagnosis.
\nPlease share your feedback with us.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div>\r\n    \t\t<\/p>","protected":false},"excerpt":{"rendered":"
In this guide, we will see how to solve email errors related to sending and receiving. You need to follow the steps to make a good diagnosis. Check that the service is active First of all, the services involved in the email operation must be active. It is necessary to start...<\/p>","protected":false},"author":52,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[25],"ht-kb-tag":[],"class_list":["post-10254","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-messageries-pop-imap"],"_links":{"self":[{"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/ht-kb\/10254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/users\/52"}],"replies":[{"embeddable":true,"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/comments?post=10254"}],"version-history":[{"count":0,"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/ht-kb\/10254\/revisions"}],"wp:attachment":[{"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/media?parent=10254"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=10254"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=10254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}