{"id":104,"date":"2018-06-26T12:56:20","date_gmt":"2018-06-26T10:56:20","guid":{"rendered":"https:\/\/assistance.groupemagiconline.com\/?post_type=ht_kb&p=104"},"modified":"2022-09-20T12:37:10","modified_gmt":"2022-09-20T10:37:10","slug":"acceder-a-mon-espace-plesk-mutualise","status":"publish","type":"ht_kb","link":"https:\/\/assistance.groupemagiconline.com\/en\/knowledge-base\/acceder-a-mon-espace-plesk-mutualise\/","title":{"rendered":"Access my shared Plesk space"},"content":{"rendered":"

This guide explains how to access the PLESK management interface of your\u00a0shared web hosting\u00a0<\/strong>from the client interface.<\/p>\n

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\r\n \t\t\tNote<\/span> \t\t\t \t\t\t\t

\r\n \t\t\t\t\tThis guide is dedicated only to our subscribers who have subscribed to the old shared hosting<\/a> Plesk (Mail100, Mail1000, Mail10000, SMART, DISCOUNT, PRO and SECURE) which are no longer available. \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t<\/p>\n

Connect to the shared Plesk interface<\/h2>\n

First, log into your panel using this link<\/a>.<\/p>\n

Once on it, click on the subscription Plesk<\/strong> in the left menu.<\/p>\n

If the interface asks you to create your Plesk subscription, you must open a support ticket<\/a>. This is because the system is not displaying the correct data. Our technical team will quickly correct this display.<\/p>\n

\"\"<\/a><\/pre>\n
The interface should display the settings for connecting to the Plesk interface.<\/p>\n
\"\"<\/a><\/pre>\n
\n
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URL<\/strong><\/span>Web address of the shared server that hosts your domain.
\nLogin PLESK <\/strong><\/span>: Login Plesk
\nPassword<\/strong><\/span> Password for access to the Plesk space
\nYou can open the URL link and manually enter the login and password to log in.<\/p>\n
Or better yet, click directly on My Plesk (Manage my Subscription)<\/strong> to be automatically connected.<\/p>\n
Change the shared Plesk password<\/h2>\n
The Plek interface login settings that are displayed on your panel are static data. When you change the Plesk password, access will no longer be established automatically from your customer area.<\/p>\n
After that, and if the interface displays a connection error, you must first copy the user name and then click on Forgot your password?<\/strong>.<\/p>\n
\"\"<\/a><\/pre>\n
Enter the username you just copied and the email address of your customer profile<\/strong>.<\/p>\n
    \t\t
\r\n    \t\t\tAttention<\/span>    \t\t\t    \t\t\t\t
\r\n    \t\t\t\t\tThe email address must be the one of your profile on Plesk. You should not put any email address for obvious security reasons. If you don't know it, please open a support ticket<\/a> and make the request to update the accesses. There is no need to continue with this guide.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div>\r\n    \t\t<\/p>\n
If the email address is wrong you will get this display.<\/p>\n
\"\"<\/a><\/pre>\n<\/div>\n
If the email address is correct, clicking on the Send<\/strong> will send you an e-mail to reset the password.<\/p>\n
\"\"<\/a><\/pre>\n
You will have to access the address in question and check the Spam if the mail is not in the inbox. This mail will have the content below.<\/p>\n
\"\"<\/a><\/pre>\n
Follow the link and enter your username and new password twice. You can reset the password on your ODIN client interface so that you don't lose it again. Unless Plesk refuses it because it is not complex enough and does not meet the Plesk security policy.<\/p>\n<\/section>\n
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Connection problem to the shared Plesk interface<\/h2>\n
If the Plesk space shows you an error accessing the page (error 500 page not found) and there is no general technical problem on our works page<\/a>This means that port 8443 is closed on your connection. You must contact your Internet Service Provider (ISP) to open this port.<\/p>\n
Go back to your customer area and get the name of the Plesk server (URL).<\/p>\n
Take this hostname to test if the port is closed on your connection.<\/p>\n
Here is the procedure to follow:<\/p>\n
1- On your local machine click on the Windows start menu and then click on run. If you can't find 'run' in this menu, press the 'Windows' (flag) and 'r' keys on your keyboard at the same time.<\/p>\n
2- A small window opens, type the word (or the command) 'cmd' then press the Enter key on your keyboard.<\/p>\n
3- A new window with a black background opens, enter the following line replacing the host plesklinuxN <\/strong>by the one you retrieved in the first place, and press the Enter key on your keyboard again:
\ntelnet plesklinuxN.sd-france.net 8443<\/strong><\/p>\n
4- Read carefully the result of the order\u00a0TELNET<\/strong>\u00a0which will return :<\/p>\n