{"id":365,"date":"2018-06-25T13:18:18","date_gmt":"2018-06-25T11:18:18","guid":{"rendered":"https:\/\/assistance.groupemagiconline.com\/?post_type=ht_kb&#038;p=365"},"modified":"2025-05-16T18:58:24","modified_gmt":"2025-05-16T16:58:24","slug":"acceder-a-mon-espace-client","status":"publish","type":"ht_kb","link":"https:\/\/assistance.groupemagiconline.com\/en\/knowledge-base\/acceder-a-mon-espace-client\/","title":{"rendered":"Logging into the control panel"},"content":{"rendered":"<p style=\"text-align: justify;\">The following article describes how to log into the customer control panel.<\/p>\n<p style=\"text-align: justify;\">Go to <a href=\"https:\/\/www.magic.fr\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.magic.fr\/\u00a0<\/a>and click on <strong>Login<\/strong> button.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/espace-client-site-web-magic.jpg\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-11360\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/espace-client-site-web-magic.jpg\" alt=\"\" width=\"1347\" height=\"610\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/espace-client-site-web-magic.jpg 1347w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/espace-client-site-web-magic-300x136.jpg 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/espace-client-site-web-magic-1024x464.jpg 1024w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/espace-client-site-web-magic-768x348.jpg 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/espace-client-site-web-magic-50x23.jpg 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/espace-client-site-web-magic-18x8.jpg 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/espace-client-site-web-magic-60x27.jpg 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/espace-client-site-web-magic-100x45.jpg 100w\" sizes=\"(max-width: 1347px) 100vw, 1347px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Then use the identifier (<strong>email address<\/strong>) and its associated password.<br \/>\nFinally click on the button <strong>Connection<\/strong>.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-2.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9207\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-2.png\" alt=\"\" width=\"437\" height=\"466\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-2.png 437w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-2-281x300.png 281w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-2-47x50.png 47w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-2-11x12.png 11w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-2-56x60.png 56w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-2-94x100.png 94w\" sizes=\"(max-width: 437px) 100vw, 437px\" \/><\/a><\/pre>\n<h2 style=\"text-align: justify;\">Lost password<\/h2>\n<p style=\"text-align: justify;\">    \t\t<div class=\"hts-messages hts-messages--info\"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tIt is not possible to literally recover the customer area password if it is lost. This guide only explains how to re-generate a new one.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t<\/p>\n<p style=\"text-align: justify;\">Go to the website first <a href=\"https:\/\/www.magic.fr\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.magic.fr\/<\/a> and click on <strong>Login<\/strong> as shown in the <a href=\"https:\/\/assistance.groupemagiconline.com\/en\/knowledge-base\/acceder-a-mon-espace-client\/#espace-client-magic\">first section<\/a> of this guide.<\/p>\n<p style=\"text-align: justify;\">When the login\/password combination does not work and the following message appears, it means that :<\/p>\n<ul style=\"text-align: justify;\">\n<li>Either the identifier is not the right one, and in this case follow the <a href=\"https:\/\/assistance.groupemagiconline.com\/en\/knowledge-base\/acceder-a-mon-espace-client\/#plus-dacces-a-ladresse-e-mail-du-profil-client\">last section<\/a> indicated below,<\/li>\n<li>Either the password is incorrect, and in this case follow the steps indicated below.<\/li>\n<\/ul>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-5.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9210\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-5.png\" alt=\"\" width=\"437\" height=\"200\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-5.png 437w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-5-300x137.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-5-50x23.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-5-18x8.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-5-60x27.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-5-100x46.png 100w\" sizes=\"(max-width: 437px) 100vw, 437px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Click on the link <strong>Forgot your password?<\/strong><\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-6.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9211\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-6.png\" alt=\"\" width=\"437\" height=\"389\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-6.png 437w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-6-300x267.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-6-50x45.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-6-13x12.png 13w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-6-60x53.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-6-100x89.png 100w\" sizes=\"(max-width: 437px) 100vw, 437px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Then indicate your login (<strong>email address<\/strong>) and click on the <strong>Send<\/strong>.<\/p>\n<p style=\"text-align: justify;\">    \t\t<div class=\"hts-messages hts-messages--alert\"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tThe login must be the email address that is entered in your customer profile.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t<\/p>\n    \t\t<div class=\"hts-messages hts-messages--alert\"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tLost your login? Just follow the steps mentioned on <a href=\"https:\/\/assistance.groupemagiconline.com\/en\/knowledge-base\/acceder-a-mon-espace-client\/#plus-dacces-a-ladresse-e-mail-du-profil-client\">this section<\/a>.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-7.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9212\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-7.png\" alt=\"\" width=\"437\" height=\"389\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-7.png 437w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-7-300x267.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-7-50x45.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-7-13x12.png 13w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-7-60x53.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-7-100x89.png 100w\" sizes=\"(max-width: 437px) 100vw, 437px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">The message <strong>Your request has been sent<\/strong> will appear to indicate that the request is taken into account. As a result, the email address will receive the password reset email.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-8.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9213\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-8.png\" alt=\"\" width=\"437\" height=\"389\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-8.png 437w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-8-300x267.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-8-50x45.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-8-13x12.png 13w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-8-60x53.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-8-100x89.png 100w\" sizes=\"(max-width: 437px) 100vw, 437px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Then check the mailbox of the e-mail address to verify that you have received the e-mail to change your password.<\/p>\n<p style=\"text-align: justify;\">    \t\t<div class=\"hts-messages hts-messages--info\"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tIt sometimes happens that this email is deposited in spam. You will have to be vigilant.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t<\/p>\n<p style=\"text-align: justify;\">Click on the link in the email you received to set a new password. Please note that the email will expire after a few hours. Your email address must be open when you retrieve the password.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-9.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9214\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-9.png\" alt=\"\" width=\"905\" height=\"374\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-9.png 905w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-9-300x124.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-9-768x317.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-9-50x21.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-9-18x7.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-9-60x25.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-9-100x41.png 100w\" sizes=\"(max-width: 905px) 100vw, 905px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">The link then takes you to an interface where you can enter a new password for access to the customer area.<\/p>\n<h3>Set new password<\/h3>\n<p style=\"text-align: justify;\">It is possible to use the eye icon to see the password value in clear.<\/p>\n<p style=\"text-align: justify;\">    \t\t<div class=\"hts-messages hts-messages--alert\"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tPut at least one upper case letter, one lower case letter, one number, one special character while avoiding empty spaces in the password.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t<\/p>\n<p style=\"text-align: justify;\">    \t\t<div class=\"hts-messages hts-messages--alert\"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tIt is not possible to reuse an old password. In this case, the system will refuse such a change.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t<\/p>\n<p style=\"text-align: justify;\">Then click on <strong>DEFINE<\/strong>.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-10.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9215\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-10.png\" alt=\"\" width=\"383\" height=\"338\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-10.png 383w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-10-300x265.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-10-50x44.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-10-14x12.png 14w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-10-60x53.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-10-100x88.png 100w\" sizes=\"(max-width: 383px) 100vw, 383px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Finally, the system will automatically return to the client interface. Just log in with the new password. The interface also gives the possibility to choose one of the three languages used.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-11.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9216\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-11.png\" alt=\"\" width=\"410\" height=\"533\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-11.png 410w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-11-231x300.png 231w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-11-38x50.png 38w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-11-9x12.png 9w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-11-46x60.png 46w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/06\/acces-espace-client-11-77x100.png 77w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/><\/a><\/pre>\n<h2 style=\"text-align: justify;\">No more access to the customer profile email address?<\/h2>\n<p style=\"text-align: justify;\">If access to the main e-mail address of the customer profile is completely lost, an explicit request must be sent to the contact address <a class=\"external-link\" href=\"mailto:backoffice@magic.fr\" rel=\"nofollow\">backoffice@magic.fr<\/a> and attach an ID to retrieve login information:<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #ff0000;\">For individuals: National Identity Card or PASSPORT<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #ff0000;\">In the case of a company: KBIS + letterhead + identified signature + commercial concealment<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>access the customer area<\/p>","protected":false},"author":54,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[17],"ht-kb-tag":[892,887,1228],"class_list":["post-365","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-interface-client","ht_kb_tag-acceder-a-mon-panel-client","ht_kb_tag-mot-de-passe-perdu","ht_kb_tag-reinitialiser-le-mot-de-passe-de-mon-panel-client"],"_links":{"self":[{"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/ht-kb\/365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/comments?post=365"}],"version-history":[{"count":3,"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/ht-kb\/365\/revisions"}],"predecessor-version":[{"id":11707,"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/ht-kb\/365\/revisions\/11707"}],"wp:attachment":[{"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/media?parent=365"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=365"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/assistance.groupemagiconline.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}