View orders and invoices<\/h2>\n
Within the panel Dashboard<\/strong>, go to Invoices<\/strong>.<\/p>\n Or else, click on the Account<\/strong> section, last one at the left side menu.<\/p>\n Follow Orders and Invoices<\/strong>.<\/p>\n On this page, you can :<\/p>\n When the subscriber pays twice for the same order, our administration department adds the duplicate amount to the credit balance of the customer account.<\/p>\n Once charged, those funds allow the subscriber to pay for future orders or renewals.<\/p>\n Go to TOP UP<\/strong> link which allows you to add funds on your credit balance.<\/p>\n You can add funds to the credit balance with the chosen amount.<\/p>\n At the same time, it is possible to pay pending bills if there are any.<\/p>\n This is an alternative method when :<\/p>\n Click on TOP UP BALANCE<\/strong> in order to choose the payment method. In addition, your panel displays all previously registered credit cards as well as their status (valid or expired). You can disable or delete a credit card<\/a> at any time.<\/p>\n \t\t \r\n \t\t\t\t\tWhen choosing the credit card payment methode, automatic payment service will be enabled. This section displays pending orders.<\/p>\n Go to VIEW PENDING ORDERS<\/strong>.<\/p>\n All unpaid orders will be displayed then.<\/p>\n \t\t \r\n \t\t\t\t\tIf you see Processing Payments<\/strong> status, and the page encounter a payment issue, you have to inform our technical support<\/a> in order to unblock the order. \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t<\/p>\n As a result, pending orders status should be Processing<\/strong>.<\/p>\n It can therefore be a new order :<\/p>\n Or an existing subscription renewal :<\/p>\n The section ORDER HISTORY <\/strong>section allows to manage old orders and invoices.<\/p>\n Go to VIEW INVOICES.<\/strong>.<\/p>\n A paid invoice has Closed<\/strong> status.<\/p>\n Clic on the invoice number then DOWNLOAD INVOICE<\/strong>.<\/p>\n Download the invoice's PDF file.<\/p>\n Please note that it is not possible to find the PDF document immediately after payment. You have to wait a while before you can get it back.<\/p>\n Invoices are divided into three parts : LINES<\/strong>, ATTACHED PAYMENTS <\/strong>and LINKED ORDERS<\/strong> which display more details.<\/p>\n The section ORDER HISTORY <\/strong>section allows to view all orders.<\/p>\n Order statuses let you know how far along the order is.<\/p>\n Starting with \u201cPending payment\u201d, \u201cAlready delivered\u201c, \u201cBeing processed\u201c, up to \u201cCanceled\u201c.<\/p>\n This section displays every order that has not been settled yet.<\/p>\n Check the box and click on PAY DOCUMENTS<\/strong>. Payment methods will be displayed : PayPal<\/strong>, Credit Card<\/strong>, and SEPA DirectDebit<\/strong>.<\/p>\n Likewise, for any credit card use, please read carefully the following notification.<\/p>\n \t\t![\"Orders](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-1.png\" "\\"Orders")
<\/a><\/pre>\n![\"Order](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-2.png\" "\\"Order")
<\/a><\/pre>\n![\"Orders](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-4.png\" "\\"Orders")
<\/a><\/pre>\n\n
Credit balance<\/h2>\n
![\"Add](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-5.png\" "\\"Add")
<\/a><\/pre>\n\n
![\"Adding](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-6.png\" "\\"Adding")
<\/a><\/pre>\n<\/div>\n<\/div>\n
\nThe system offers several methods to settle the unpaid bills.<\/p>\n<\/a><\/pre>\n
\n<\/span>Subscriptions set up for automatic renewal or pending orders will use this payment method.
\n<\/span>You can enable\/disable automatic payments and renewals in the \"Subscriptions\" and \"Payment methods\" sections of the \"Account\" menu on your customer area.<\/span>. \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t<\/p>\nPending orders<\/h2>\n
![\"View](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-7.png\" "\\"View")
<\/a><\/pre>\n![\"Processing](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-8.png\" "\\"Processing")
<\/a><\/pre>\n![\"Processing](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-9.png\" "\\"Processing")
<\/a><\/pre>\n![\"Processing](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-10.png\" "\\"Processing")
<\/a><\/pre>\nMy invoices<\/h2>\n
![\"Old](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-11.png\" "\\"Old")
<\/a><\/pre>\n![\"Closed](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-12.png\" "\\"Closed")
<\/a><\/pre>\n![\"Download](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-13.png\" "\\"Download")
<\/a><\/pre>\nMy orders<\/h2>\n
![\"View](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-14.png\" "\\"View")
<\/a><\/pre>\n![\"Order](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-15.png\" "\\"Order")
<\/a><\/pre>\nUnpaid documents<\/h2>\n
![\"Unpaid](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-16.png\" "\\"Unpaid")
<\/a><\/pre>\n![\"Pay](\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2021\/12\/manage-my-orders-and-invoices-17.png\" "\\"Pay")
<\/a><\/pre>\n