{"id":6721,"date":"2020-02-24T16:02:23","date_gmt":"2020-02-24T15:02:23","guid":{"rendered":"https:\/\/assistance.groupemagiconline.com\/?post_type=ht_kb&p=6721"},"modified":"2022-07-15T16:52:09","modified_gmt":"2022-07-15T14:52:09","slug":"utiliser-thunderbird-pour-consulter-ses-e-mails","status":"publish","type":"ht_kb","link":"https:\/\/assistance.groupemagiconline.com\/en\/knowledge-base\/utiliser-thunderbird-pour-consulter-ses-e-mails\/","title":{"rendered":"Use Thunderbird"},"content":{"rendered":"

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\r\n \t\t\tNote<\/span> \t\t\t \t\t\t\t

\r\n \t\t\t\t\tWe do not recommend using this guide if you have already attempted an unsuccessful email address configuration. It is therefore vital to restart your computer or laptop before following steps in this help link. \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t<\/p>\n

Shared hosting<\/h2>\n

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\r\n \t\t\tNote<\/span> \t\t\t \t\t\t\t

The following article concerns only Shared Hosting<\/a> new offers such as START, BOOST, MAX and Performance.<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t<\/p>\n

1- Open Thunderbird, click on Tools<\/strong> then Account Settings<\/strong>.<\/p>\n

\"Thunderbird<\/a><\/pre>\n
2- Use button Account Actions<\/strong> and Add mail account<\/strong>.<\/p>\n
\"Add<\/a><\/pre>\n
3- Enter your name, the e-mail address and the password. We use myaddress@magic-mol.fr<\/strong> in this example. Click on Configure manually<\/strong>.<\/p>\n
\"Manual<\/a><\/pre>\n
4- If the domain points to our DNS servers, and\/or is attached to the shared hosting, Thunderbird automatically detects the configuration settings. So there is nothing to edit.<\/p>\n
If this is the case, the parameters must be entered manually as follows:<\/p>\n
Incoming server : imap.webmo.fr<\/em><\/strong>
\nPort : 143<\/em><\/strong>
\nConnection security : StartTLS<\/em><\/strong>
\n Authentication method : Encrypted password<\/em><\/strong><\/p>\n
Outgoing server : smtp.webmo.fr<\/em><\/strong>
\nPort : 587<\/em><\/strong>
\nConnection security : StartTLS<\/em><\/strong>
\n Authentication method : Encrypted password<\/em><\/strong><\/p>\n
For those who wants to use POP, here are the configuration parameters :<\/p>\n
Incoming server : pop.webmo.fr<\/em><\/strong>
\nPort : 110<\/em><\/strong>
\nConnection security : StartTLS<\/em><\/strong>
\n Authentication method : Encrypted password<\/em><\/strong><\/p>\n
This help link<\/a> explains difference between POP and IMAP protocols.<\/p>\n
Click Re-test<\/strong>.<\/p>\n
\"IMAP<\/a><\/pre>\n
5- Configuration test is successful.<\/p>\n
\"successful<\/a><\/pre>\n
6- Click Done<\/strong>.<\/p>\n
\"Configuration<\/a><\/pre>\n
7- Account created.<\/p>\n
\"Account<\/a><\/pre>\n
8- E-mail address is ready.<\/p>\n
\"E-mail<\/a><\/pre>\n
Plesk hosting<\/h2>\n
    \t\t
\r\n    \t\t\tNote<\/span>    \t\t\t    \t\t\t\t
\r\n    \t\t\t\t\tThe following article concerns only old shared hosting such as SMART, DISCOUNT, PRO, S\u00c9CURIS\u00c9, MAIL10000, MAIL20000, or every dedicated or private Plesk server.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div>\r\n    \t\t<\/p>\n
1- Open Thunderbird, click on Tools<\/strong> then Account Settings<\/strong>.<\/p>\n
\"Thunderbird<\/a><\/pre>\n
2- Use button Account Actions<\/strong> and Add mail account<\/strong>.<\/p>\n
\"Add<\/a><\/pre>\n
3- Enter your name, the e-mail address and the password. We use myaddress@magic-mol.fr<\/strong> in this example. Click on Configure manually<\/strong>.<\/p>\n
\"Manual<\/a><\/pre>\n
4- set up configuration parameters and replace magic-mol.fr<\/strong> with your domain name<\/strong> for incoming and outgoing server.<\/p>\n
Incoming server : mail.magic-mol.fr<\/em><\/strong>
\nPort : 143<\/em><\/strong>
\nConnection security : StartTLS<\/em><\/strong>
\n Authentication method : Encrypted password<\/em><\/strong><\/p>\n
Outgoing server : mail.magic-mol.fr<\/em><\/strong>
\nPort : 587<\/em><\/strong>
\nConnection security : StartTLS<\/em><\/strong>
\n Authentication method : Encrypted password<\/em><\/strong><\/p>\n
For those who wants to use POP, here are the configuration parameters :<\/p>\n
Incoming server : mail.magic-mol.fr<\/em><\/strong>
\nPort : 110<\/em><\/strong>
\nConnection security : StartTLS<\/em><\/strong>
\n Authentication method : Encrypted password<\/em><\/strong><\/p>\n
This help link<\/a> explains difference between POP and IMAP protocols.<\/p>\n
Click Re-test<\/strong>.<\/p>\n
\"POP<\/a><\/pre>\n
5- Configuration test is successful.<\/p>\n
\"successful<\/a><\/pre>\n
6- Click Done<\/strong>.<\/p>\n
\"Configuration<\/a><\/pre>\n
7- Account created.<\/p>\n
\"Account<\/a><\/pre>\n
8- Email address is not yet ready for use. You must confirm IMAP security certificate displayed few seconds after the end of set up.<\/p>\n
\"IMAP<\/a><\/pre>\n
9- Confirm domain name Certificate.<\/p>\n
\"Domain<\/a><\/pre>\n
10- Test sending a first e-mail.<\/p>\n
\"First<\/a><\/pre>\n
11- Thunderbird displays a pop up to validate SMTP server certificate.<\/p>\n
\"IMAP<\/a><\/pre>\n
12- Write down password e-mail address.<\/p>\n
\"E-mail<\/a><\/pre>\n
13- E-mail address is ready.<\/p>\n
\"E-mail<\/a><\/pre>\n
Connection errors<\/h2>\n
Thunderbird says username or password is incorrect<\/strong><\/p>\n
1. Make sure you already have created your e-mail account<\/a><\/strong> on your customer panel.
\n2. Change the email address password from the customer panel.
\n3. Finally check login and password authentication by using Webmail link<\/a>.<\/strong><\/p>\n
If the connection still fails, then the problem is probably related to your computer's security software, a filtering device on your network, or a restriction on the Internet service provider.
 Make sure that ports 143 and 587 are not blocked so far.<\/p>\n
If sending an e-mail fails, right-click on the address, then click Settings<\/strong>.<\/p>\n
\"Thunderbird<\/a><\/pre>\n
In Outgoing server (SMTP)<\/strong>, make sure the correct e-mail address is selected. Click Edit SMTP Server<\/strong>.<\/p>\n
\"Edit<\/a><\/pre>\n
Put the right parameters.<\/p>\n
\"Revise<\/a><\/pre>\n
If connecting to Webmail is all good, then there are three possibilities :<\/p>\n