{"id":1142,"date":"2018-07-19T09:54:49","date_gmt":"2018-07-19T07:54:49","guid":{"rendered":"https:\/\/assistance.groupemagiconline.com\/?post_type=ht_kb&#038;p=1142"},"modified":"2022-12-01T11:29:04","modified_gmt":"2022-12-01T10:29:04","slug":"creer-un-ticket-support","status":"publish","type":"ht_kb","link":"https:\/\/assistance.groupemagiconline.com\/es\/knowledge-base\/creer-un-ticket-support\/","title":{"rendered":"Crear un ticket de soporte"},"content":{"rendered":"<p style=\"text-align: justify;\">Esta gu\u00eda explica c\u00f3mo crear un ticket de soporte desde su \u00e1rea de cliente.<\/p>\n<p style=\"text-align: justify;\">El primer paso es ir a la interfaz de su cliente <a href=\"https:\/\/cp.magic.fr\/\" target=\"_blank\" rel=\"noopener\">Magia en l\u00ednea<\/a>\u00a0o <a href=\"https:\/\/cp.nuxit.com\/\" target=\"_blank\" rel=\"noopener\">Nuxit<\/a>.<\/p>\n<h2 style=\"text-align: justify;\">\u00bfPara qu\u00e9 sirve un ticket de asistencia?<\/h2>\n<p style=\"text-align: justify;\">Es imprescindible crear un ticket de soporte cuando se solicita asistencia administrativa, comercial o t\u00e9cnica.<\/p>\n<p style=\"text-align: justify;\">Desde hace varios a\u00f1os, hemos optado por una nueva pol\u00edtica de gesti\u00f3n de las llamadas telef\u00f3nicas. Nuestro servicio de Front Office responde a todas las llamadas para ofrecer un soporte est\u00e1ndar, que sirve para guiar al cliente a crear un ticket de soporte o para ayudarle a ir a su \u00e1rea de cliente para hacerlo \u00e9l mismo.<\/p>\n<h2 style=\"text-align: justify;\">Men\u00fa de soporte<\/h2>\n<p style=\"text-align: justify;\">En el men\u00fa de la izquierda, pulse primero en <strong>Soporte<\/strong>.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-1.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9920 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-1.png\" alt=\"Ir al men\u00fa de soporte\" width=\"174\" height=\"241\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-1.png 174w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-1-36x50.png 36w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-1-9x12.png 9w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-1-43x60.png 43w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-1-72x100.png 72w\" sizes=\"(max-width: 174px) 100vw, 174px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">La interfaz te lleva a una nueva p\u00e1gina.<\/p>\n<p style=\"text-align: justify;\">Debes esperar mientras se abre la nueva ventana, y recuerda activar el POP UP para que la p\u00e1gina no se bloquee.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-2.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9921 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-2.png\" alt=\"Permitir POP UP\" width=\"770\" height=\"219\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-2.png 770w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-2-300x85.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-2-768x218.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-2-50x14.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-2-18x5.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-2-60x17.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-2-100x28.png 100w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">La interfaz muestra entonces la p\u00e1gina de tickets de soporte.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-3.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9922 size-large\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-3-1024x548.png\" alt=\"Resumen de los tickets de soporte\" width=\"643\" height=\"344\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-3-1024x548.png 1024w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-3-300x160.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-3-768x411.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-3-50x27.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-3-18x10.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-3-60x32.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-3-100x53.png 100w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-3.png 1225w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/a><\/pre>\n<h2 style=\"text-align: justify;\">Abrir un ticket de soporte<\/h2>\n<p style=\"text-align: justify;\">Acceso a la <a href=\"https:\/\/assistance.groupemagiconline.com\/es\/knowledge-base\/creer-un-ticket-support\/#menu-support\" target=\"_blank\" rel=\"noopener\">men\u00fa <strong>Soporte<\/strong><\/a> luego haga clic primero en el <strong>ABRIR UN BILLETE<\/strong>.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-4.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9924 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-4.png\" alt=\"Bot\u00f3n de abrir el ticket \" width=\"182\" height=\"58\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-4.png 182w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-4-50x16.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-4-18x6.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-4-60x19.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-4-100x32.png 100w\" sizes=\"(max-width: 182px) 100vw, 182px\" \/><\/a><\/pre>\n<div class=\"panel-heading\" style=\"text-align: justify;\" data-dojo-attach-event=\"ondijitclick:_onCollapse\">\n<p class=\"panel-title\"><strong>NO PIERDAS EL TIEMPO.<br \/>\n30 SEGUNDOS QUE LE AHORRAR\u00c1N HORAS.<\/strong><\/p>\n<\/div>\n<div class=\"panel-body collapse in\" style=\"text-align: justify;\">\n<div>\n<div id=\"uniqName_4_2\" class=\"apsMiltiLine\">\n<ul class=\"text-left\">\n<li id=\"multiline-uniqName_3_1\">\n<div id=\"uniqName_3_1\" class=\"apsOutput\">\n<p class=\"form-control-static text-default\">La respuesta a su pregunta puede estar ya disponible en <a href=\"https:\/\/assistance.groupemagiconline.com\/es\/\" target=\"_blank\" rel=\"noopener\">nuestro apoyo<\/a>.<\/p>\n<\/div>\n<\/li>\n<li id=\"multiline-uniqName_3_2\">\n<div id=\"uniqName_3_2\" class=\"apsOutput\">\n<p class=\"form-control-static text-default\">Siempre hay que dar preferencia a las solicitudes a trav\u00e9s de tickets, el tiempo de respuesta no es mayor, sino todo lo contrario.<\/p>\n<\/div>\n<\/li>\n<li id=\"multiline-uniqName_3_3\">\n<div id=\"uniqName_3_3\" class=\"apsOutput\">\n<p class=\"form-control-static text-default\">Cuanta m\u00e1s informaci\u00f3n rellene, menos probable ser\u00e1 que su billete acabe en el departamento equivocado.<\/p>\n<\/div>\n<\/li>\n<li id=\"multiline-uniqName_3_4\">\n<div id=\"uniqName_3_4\" class=\"apsOutput\">\n<p class=\"form-control-static text-default\">En el caso de una consulta t\u00e9cnica, intenta explicar c\u00f3mo reproducir el problema en la medida de lo posible. Un t\u00e9cnico que haya conseguido reproducir su problema habr\u00e1 entendido necesariamente su petici\u00f3n.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p style=\"text-align: justify;\">En segundo lugar, seleccione el servicio adecuado seg\u00fan la solicitud.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-5.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9925 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-5.png\" alt=\"Elegir el servicio de asistencia\" width=\"706\" height=\"552\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-5.png 706w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-5-300x235.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-5-50x39.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-5-15x12.png 15w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-5-60x47.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-5-100x78.png 100w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/><\/a><\/pre>\n<h2 style=\"text-align: justify;\">Abrir un ticket para el seguimiento del pedido<\/h2>\n<p style=\"text-align: justify;\">En primer lugar, acceda a la <a href=\"https:\/\/assistance.groupemagiconline.com\/es\/knowledge-base\/creer-un-ticket-support\/#menu-support\" target=\"_blank\" rel=\"noopener\">men\u00fa <strong>Soporte<\/strong><\/a>. Si la solicitud est\u00e1 relacionada con un pedido, haga clic en <strong>Seguimiento de mi pedido<\/strong>.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-6.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9926 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-6.png\" alt=\"Ticket de seguimiento del pedido\" width=\"412\" height=\"407\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-6.png 412w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-6-300x296.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-6-50x50.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-6-12x12.png 12w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-6-60x60.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-6-100x100.png 100w\" sizes=\"(max-width: 412px) 100vw, 412px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">El sistema mostrar\u00e1 todos los pedidos pertenecientes a la cuenta del cliente. S\u00f3lo tiene que seleccionar el pedido en cuesti\u00f3n.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-7.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9927 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-7.png\" alt=\"Seleccione el orden a seguir\" width=\"553\" height=\"415\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-7.png 553w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-7-300x225.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-7-50x38.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-7-16x12.png 16w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-7-60x45.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-7-100x75.png 100w\" sizes=\"(max-width: 553px) 100vw, 553px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">A continuaci\u00f3n, haga clic en el icono para abrir un ticket.<\/p>\n<p style=\"text-align: justify;\">Si el pedido a\u00fan no est\u00e1 creado o no aparece en la interfaz, el sistema no permitir\u00e1 que se cree el ticket.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-8.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9928 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-8.png\" alt=\"No hay pedidos en curso\" width=\"466\" height=\"93\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-8.png 466w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-8-300x60.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-8-50x10.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-8-18x4.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-8-60x12.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-8-100x20.png 100w\" sizes=\"(max-width: 466px) 100vw, 466px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">En el caso de una aver\u00eda, intente explicar en la medida de lo posible c\u00f3mo reproducir el error. Un t\u00e9cnico que haya conseguido reproducir el problema encontrado habr\u00e1 entendido la solicitud, lo que permitir\u00e1 resolverla m\u00e1s r\u00e1pidamente.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-9.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9929 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-9.png\" alt=\"Crear un ticket de seguimiento del pedido\" width=\"553\" height=\"481\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-9.png 553w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-9-300x261.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-9-50x43.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-9-14x12.png 14w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-9-60x52.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-9-100x87.png 100w\" sizes=\"(max-width: 553px) 100vw, 553px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Por \u00faltimo, haga clic en <strong>ENVIAR<\/strong> para crear el billete.<\/p>\n<h2 style=\"text-align: justify;\">Abrir un ticket administrativo o contable<\/h2>\n<p style=\"text-align: justify;\">En primer lugar, acceda a la <a href=\"https:\/\/assistance.groupemagiconline.com\/es\/knowledge-base\/creer-un-ticket-support\/#menu-support\" target=\"_blank\" rel=\"noopener\">men\u00fa <strong>Soporte<\/strong><\/a>. Si la solicitud es para fines administrativos o contables, seleccione <strong>Solicitudes administrativas y contables<\/strong>. A continuaci\u00f3n aparecer\u00e1 un segundo men\u00fa con subcategor\u00edas.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-10.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9930 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-10.png\" alt=\"Billete administrativo y contable\" width=\"384\" height=\"370\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-10.png 384w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-10-300x289.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-10-50x48.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-10-12x12.png 12w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-10-60x58.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-10-100x96.png 100w\" sizes=\"(max-width: 384px) 100vw, 384px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Se muestran varias categor\u00edas:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Solicitud de factura \/ Estado de la cuenta<\/strong><\/li>\n<li><strong>Solicitud de informaci\u00f3n sobre un pago realizado O solicitud de tener en cuenta un nuevo pedido<\/strong><\/li>\n<li><strong>Dominio: Cambio de datos Whois<\/strong><\/li>\n<li><strong>Anulaci\u00f3n \/ Solicitud de c\u00f3digos de autorizaci\u00f3n<\/strong><\/li>\n<li><strong>Otros<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\">S\u00f3lo tiene que seleccionar el servicio en cuesti\u00f3n.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-11.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9931 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-11.png\" alt=\"\" width=\"1155\" height=\"520\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-11.png 1155w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-11-300x135.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-11-1024x461.png 1024w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-11-768x346.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-11-50x23.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-11-18x8.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-11-60x27.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-11-100x45.png 100w\" sizes=\"(max-width: 1155px) 100vw, 1155px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">En el caso de una aver\u00eda, intente explicar en la medida de lo posible c\u00f3mo reproducir el error. Un t\u00e9cnico que haya conseguido reproducir el problema encontrado habr\u00e1 entendido la solicitud, lo que permitir\u00e1 resolverla m\u00e1s r\u00e1pidamente.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-12.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9932 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-12.png\" alt=\"Crear mi solicitud al departamento administrativo o contable\" width=\"931\" height=\"721\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-12.png 931w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-12-300x232.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-12-768x595.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-12-50x39.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-12-15x12.png 15w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-12-60x46.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-12-100x77.png 100w\" sizes=\"(max-width: 931px) 100vw, 931px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Por \u00faltimo, haga clic en <strong>ENVIAR<\/strong> para crear el billete.<\/p>\n<h2 style=\"text-align: justify;\">Abrir un billete comercial<\/h2>\n<p style=\"text-align: justify;\">En primer lugar, acceda a la <a href=\"https:\/\/assistance.groupemagiconline.com\/es\/knowledge-base\/creer-un-ticket-support\/#menu-support\" target=\"_blank\" rel=\"noopener\">men\u00fa <strong>Soporte<\/strong><\/a>. Si la solicitud es comercial, seleccione <strong>Demanda comercial<\/strong>y luego haga clic en <strong>ABRIR UN BILLETE<\/strong>.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-13.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9933 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-13.png\" alt=\"crear un billete comercial\" width=\"381\" height=\"370\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-13.png 381w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-13-300x291.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-13-50x50.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-13-12x12.png 12w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-13-60x58.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-13-100x97.png 100w\" sizes=\"(max-width: 381px) 100vw, 381px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">A continuaci\u00f3n, describa la solicitud y, por \u00faltimo, haga clic en <strong>ENVIAR<\/strong>.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-14.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9934 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-14.png\" alt=\"Crear mi solicitud al departamento de ventas\" width=\"928\" height=\"721\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-14.png 928w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-14-300x233.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-14-768x597.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-14-50x39.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-14-15x12.png 15w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-14-60x47.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-14-100x78.png 100w\" sizes=\"(max-width: 928px) 100vw, 928px\" \/><\/a><\/pre>\n<h2 style=\"text-align: justify;\">Abrir un ticket t\u00e9cnico<\/h2>\n<p style=\"text-align: justify;\">En primer lugar, acceda a la <a href=\"https:\/\/assistance.groupemagiconline.com\/es\/knowledge-base\/creer-un-ticket-support\/#menu-support\" target=\"_blank\" rel=\"noopener\">men\u00fa <strong>Soporte<\/strong><\/a>. Si la solicitud es de car\u00e1cter t\u00e9cnico, o hay un fallo en un abono concreto, seleccione la opci\u00f3n <strong>SOLICITUD AL SOPORTE T\u00c9CNICO<\/strong>.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-15.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-9935 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-15.png\" alt=\"crear un ticket t\u00e9cnico\" width=\"382\" height=\"370\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-15.png 382w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-15-300x291.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-15-50x48.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-15-12x12.png 12w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-15-60x58.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-15-100x97.png 100w\" sizes=\"(max-width: 382px) 100vw, 382px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">A continuaci\u00f3n, seleccione el abono en cuesti\u00f3n y el tipo de solicitud.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-16.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9936\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-16.png\" alt=\"Seleccione el servicio t\u00e9cnico\" width=\"416\" height=\"452\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-16.png 416w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-16-276x300.png 276w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-16-46x50.png 46w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-16-11x12.png 11w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-16-55x60.png 55w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-16-92x100.png 92w\" sizes=\"(max-width: 416px) 100vw, 416px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">En el caso de una aver\u00eda, intente explicar en la medida de lo posible c\u00f3mo reproducir el error. Un t\u00e9cnico que haya conseguido reproducir el problema encontrado habr\u00e1 entendido la solicitud, lo que permitir\u00e1 resolverla m\u00e1s r\u00e1pidamente.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-17.png\"><img decoding=\"async\" class=\"aligncenter wp-image-9937 size-full\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-17.png\" alt=\"Crear mi solicitud al servicio t\u00e9cnico\" width=\"924\" height=\"718\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-17.png 924w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-17-300x233.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-17-768x597.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-17-50x39.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-17-15x12.png 15w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-17-60x47.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-17-100x78.png 100w\" sizes=\"(max-width: 924px) 100vw, 924px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Sea cual sea el tipo de billete que tenga, se abrir\u00e1 para iniciar la tramitaci\u00f3n.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-18.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9938\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-18.png\" alt=\"Ticket creado con \u00e9xito\" width=\"287\" height=\"73\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-18.png 287w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-18-50x13.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-18-18x5.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-18-60x15.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-18-100x25.png 100w\" sizes=\"(max-width: 287px) 100vw, 287px\" \/><\/a><\/pre>\n<h2 style=\"text-align: justify;\">Reabrir un billete<\/h2>\n<p style=\"text-align: justify;\">Todav\u00eda en el \u00e1rea de clientes, encabezando <strong>Soporte<\/strong>Se abre una nueva interfaz en el POP Up.<br \/>\nHaga clic en el ID del billete o en la l\u00ednea para verlo.<br \/>\nLa historia de los intercambios se encuentra en esta secci\u00f3n.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-19.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9941\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-19.png\" alt=\"Ver un billete\" width=\"845\" height=\"955\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-19.png 845w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-19-265x300.png 265w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-19-768x868.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-19-44x50.png 44w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-19-11x12.png 11w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-19-53x60.png 53w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-19-88x100.png 88w\" sizes=\"(max-width: 845px) 100vw, 845px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Primero sigue el bot\u00f3n <strong>A\u00d1ADIR UNA RESPUESTA<\/strong>y, por supuesto, a\u00f1adir una respuesta.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-20.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9942\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-20.png\" alt=\"Reabrir un billete\" width=\"829\" height=\"390\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-20.png 829w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-20-300x141.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-20-768x361.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-20-50x24.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-20-18x8.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-20-60x28.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-20-100x47.png 100w\" sizes=\"(max-width: 829px) 100vw, 829px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">A continuaci\u00f3n, haga clic en <strong>RESPONDER<\/strong>Aparece el mensaje de confirmaci\u00f3n.<\/p>\n<pre> <a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-21.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9943\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-21.png\" alt=\"Billete reabierto\" width=\"289\" height=\"75\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-21.png 289w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-21-50x13.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-21-18x5.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-21-60x16.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-21-100x26.png 100w\" sizes=\"(max-width: 289px) 100vw, 289px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Finalmente, el estado del billete cambia.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-22.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9944\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-22.png\" alt=\"Estado del ticket abierto\" width=\"818\" height=\"121\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-22.png 818w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-22-300x44.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-22-768x114.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-22-50x7.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-22-18x3.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-22-60x9.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-22-100x15.png 100w\" sizes=\"(max-width: 818px) 100vw, 818px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Finalmente se enviar\u00e1 una respuesta a la direcci\u00f3n de correo electr\u00f3nico del perfil del cliente, indicando la reapertura del ticket.<\/p>\n<h2 style=\"text-align: justify;\">Cerrar un billete<\/h2>\n<p style=\"text-align: justify;\">Todav\u00eda en el \u00e1rea de clientes, encabezando <strong>Soporte<\/strong>Se abre una nueva interfaz en el POP Up.<br \/>\nHaga clic en el ID del billete o en la l\u00ednea para verlo.<br \/>\nLa historia de los intercambios se encuentra en esta secci\u00f3n.<\/p>\n<p style=\"text-align: justify;\">En primer lugar, haga clic en el bot\u00f3n <strong>CERRAR ESTE BILLETE<\/strong>para cerrarlo.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-23-1.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9946\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-23-1.png\" alt=\"Cerrar una toma de corriente \" width=\"834\" height=\"139\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-23-1.png 834w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-23-1-300x50.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-23-1-768x128.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-23-1-50x8.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-23-1-18x3.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-23-1-60x10.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-23-1-100x17.png 100w\" sizes=\"(max-width: 834px) 100vw, 834px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">A continuaci\u00f3n, haga clic en <strong>SI<\/strong> para confirmar.<\/p>\n<pre> <a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-24.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9947\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-24.png\" alt=\"Confirmar el cierre del billete\" width=\"289\" height=\"118\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-24.png 289w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-24-50x20.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-24-18x7.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-24-60x24.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-24-100x41.png 100w\" sizes=\"(max-width: 289px) 100vw, 289px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">A continuaci\u00f3n, se muestra el mensaje de confirmaci\u00f3n.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-25.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9948\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-25.png\" alt=\"Ticket cerrado por el cliente\" width=\"286\" height=\"78\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-25.png 286w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-25-50x14.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-25-18x5.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-25-60x16.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-25-100x27.png 100w\" sizes=\"(max-width: 286px) 100vw, 286px\" \/><\/a><\/pre>\n<p style=\"text-align: justify;\">Finalmente, el estado del billete cambia.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-26.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9949\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-26.png\" alt=\"Staut de un billete cerrado\" width=\"913\" height=\"121\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-26.png 913w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-26-300x40.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-26-768x102.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-26-50x7.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-26-18x2.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-26-60x8.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2022\/02\/creer-un-ticket-support-26-100x13.png 100w\" sizes=\"(max-width: 913px) 100vw, 913px\" \/><\/a><\/pre>\n<h2 style=\"text-align: justify;\">Buscar un billete<\/h2>\n<p style=\"text-align: justify;\">Todav\u00eda en el \u00e1rea de clientes, encabezando <strong>Soporte<\/strong>Se abre una nueva interfaz en el POP Up. La interfaz muestra el men\u00fa desplegable <strong>Suscripci\u00f3n<\/strong>.<\/p>\n<p>Seleccione el ID del paquete para ver los tickets abiertos, en curso o cerrados relacionados con la oferta.<\/p>\n<pre><a href=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/07\/creer-un-ticket-support-27.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9962\" src=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/07\/creer-un-ticket-support-27.png\" alt=\"Buscar un billete \" width=\"825\" height=\"255\" srcset=\"https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/07\/creer-un-ticket-support-27.png 825w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/07\/creer-un-ticket-support-27-300x93.png 300w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/07\/creer-un-ticket-support-27-768x237.png 768w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/07\/creer-un-ticket-support-27-50x15.png 50w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/07\/creer-un-ticket-support-27-18x6.png 18w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/07\/creer-un-ticket-support-27-60x19.png 60w, https:\/\/assistance.groupemagiconline.com\/wp-content\/uploads\/2018\/07\/creer-un-ticket-support-27-100x31.png 100w\" sizes=\"(max-width: 825px) 100vw, 825px\" \/><\/a><\/pre>\n    \t\t<div class=\"hts-messages hts-messages--info   hts-messages--withicon\"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tHemos terminado de explicar c\u00f3mo crear y gestionar los tickets de soporte.<br \/>\nGracias por su atenci\u00f3n    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->","protected":false},"excerpt":{"rendered":"<p>Esta gu\u00eda explica c\u00f3mo crear un ticket de soporte desde su \u00e1rea de cliente. El primer paso es ir a su interfaz de cliente de Magic Online o Nuxit. \u00bfPara qu\u00e9 sirve un ticket de asistencia? Es imprescindible crear un ticket de soporte para la asistencia administrativa, comercial o t\u00e9cnica. Durante varios a\u00f1os, hemos estado...<\/p>","protected":false},"author":52,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[17],"ht-kb-tag":[899,903,900,898,897,904,901],"class_list":["post-1142","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-interface-client","ht_kb_tag-ajouter-ticket","ht_kb_tag-fermer-ticket","ht_kb_tag-mon-ticket","ht_kb_tag-ouvrir-ticket","ht_kb_tag-ticket","ht_kb_tag-ticket-clos","ht_kb_tag-ticket-support"],"_links":{"self":[{"href":"https:\/\/assistance.groupemagiconline.com\/es\/wp-json\/wp\/v2\/ht-kb\/1142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/assistance.groupemagiconline.com\/es\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/assistance.groupemagiconline.com\/es\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/assistance.groupemagiconline.com\/es\/wp-json\/wp\/v2\/users\/52"}],"replies":[{"embeddable":true,"href":"https:\/\/assistance.groupemagiconline.com\/es\/wp-json\/wp\/v2\/comments?post=1142"}],"version-history":[{"count":1,"href":"https:\/\/assistance.groupemagiconline.com\/es\/wp-json\/wp\/v2\/ht-kb\/1142\/revisions"}],"predecessor-version":[{"id":11553,"href":"https:\/\/assistance.groupemagiconline.com\/es\/wp-json\/wp\/v2\/ht-kb\/1142\/revisions\/11553"}],"wp:attachment":[{"href":"https:\/\/assistance.groupemagiconline.com\/es\/wp-json\/wp\/v2\/media?parent=1142"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/assistance.groupemagiconline.com\/es\/wp-json\/wp\/v2\/ht-kb-category?post=1142"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/assistance.groupemagiconline.com\/es\/wp-json\/wp\/v2\/ht-kb-tag?post=1142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}