Use Thunderbird

Note

We do not recommend using this guide if you have already attempted an unsuccessful email address configuration. It is therefore vital to restart your computer or laptop before following steps in this help link.

Shared hosting

Note

The following article concerns only Shared Hosting new offers such as START, BOOST, MAX and Performance.

1- Open Thunderbird, click on Tools then Account Settings.

Thunderbird : configure my e-mail address

2- Use button Account Actions and Add mail account.

Add mail account

3- Enter your name, the e-mail address and the password. We use myaddress@magic-mol.fr in this example. Click on Configure manually.

Manual configuration

4- If the domain points to our DNS servers, and/or is attached to the shared hosting, Thunderbird automatically detects the configuration settings. So there is nothing to edit.

If this is the case, the parameters must be entered manually as follows:

Incoming server : imap.webmo.fr
Port : 143
Connection security : StartTLS
Authentication method : Encrypted password

Outgoing server : smtp.webmo.fr
Port : 587
Connection security : StartTLS
Authentication method : Encrypted password

For those who wants to use POP, here are the configuration parameters :

Incoming server : pop.webmo.fr
Port : 110
Connection security : StartTLS
Authentication method : Encrypted password

This help link explains difference between POP and IMAP protocols.

Click Re-test.

IMAP POP Parameters

5- Configuration test is successful.

successful configuration test

6- Click Done.

Configuration successfully done

7- Account created.

Account created

8- E-mail address is ready.

E-mail address ready

Plesk hosting

Note

The following article concerns only old shared hosting such as SMART, DISCOUNT, PRO, SÉCURISÉ, MAIL10000, MAIL20000, or every dedicated or private Plesk server.

1- Open Thunderbird, click on Tools then Account Settings.

Thunderbird : configure my e-mail address

2- Use button Account Actions and Add mail account.

Add mail account

3- Enter your name, the e-mail address and the password. We use myaddress@magic-mol.fr in this example. Click on Configure manually.

Manual configuration

4- set up configuration parameters and replace magic-mol.fr with your domain name for incoming and outgoing server.

Incoming server : mail.magic-mol.fr
Port : 143
Connection security : StartTLS
Authentication method : Encrypted password

Outgoing server : mail.magic-mol.fr
Port : 587
Connection security : StartTLS
Authentication method : Encrypted password

For those who wants to use POP, here are the configuration parameters :

Incoming server : mail.magic-mol.fr
Port : 110
Connection security : StartTLS
Authentication method : Encrypted password

This help link explains difference between POP and IMAP protocols.

Click Re-test.

POP IMAP parameters for Plesk address

5- Configuration test is successful.

successful configuration test

6- Click Done.

Configuration successfully done

7- Account created.

Account created

8- Email address is not yet ready for use. You must confirm IMAP security certificate displayed few seconds after the end of set up.

IMAP SSL certificate

9- Confirm domain name Certificate.

Domain SSL certificate

10- Test sending a first e-mail.

First mail sending

11- Thunderbird displays a pop up to validate SMTP server certificate.

IMAP SSL certificate

12- Write down password e-mail address.

E-mail address password

13- E-mail address is ready.

E-mail address ready

Connection errors

Thunderbird says username or password is incorrect

1. Make sure you already have created your e-mail account on your customer panel.
2. Change the email address password from the customer panel.
3. Finally check login and password authentication by using Webmail link.

If the connection still fails, then the problem is probably related to your computer's security software, a filtering device on your network, or a restriction on the Internet service provider.
Make sure that ports 143 and 587 are not blocked so far.

If sending an e-mail fails, right-click on the address, then click Settings.

Thunderbird settings

In Outgoing server (SMTP), make sure the correct e-mail address is selected. Click Edit SMTP Server.

Edit SMTP Server

Put the right parameters.

Revise SMTP settings

If connecting to Webmail is all good, then there are three possibilities :

  • You have put wrong settings parameters. It is easier to restart configuration from the beginning.
  • After several wrong attempts, your connection has been blocked by our security systems. You have to wait 15 minutes before trying again.

If Webmail connection still fails, your email account may not exist at all or you mistakenly wrote your address or password.

Office 365

1- Open Thunderbird, click on Tools then Account Settings.

Thunderbird : configure my e-mail address

2- Use button Account Actions and Add mail account.

Add mail account

3- Enter the name, first name and e-mail address in question. Our example shows monadresse-office365@domaine.tld. Simply change this address to your own, and enter the appropriate password.

Thunderbird offers three types of accounts. We will see the account IMAP and the account EXCHANGE.

IMAP account type

To choose the IMAP type, click on Manual configuration.

Configure an office 365 address on Thunderbird

Then manually enter the parameters as follows:

Incoming server: outlook.office365.com
Port : 143
Connection security: StartTLS
Authentication method: OAuth2 (if not found, choose Autodetect)

Outgoing server: outlook.office365.com
Port : 25
Connection security: StartTLS
Authentication method: OAuth2 (if not found, choose Autodetect)

Exchange account on Thunderbird

Click Sign In once again. Retest. The configuration test shows a success.

successful configuration test

Click on the button Completed.

Configuration successfully done

Once this is done, the account is created.

Office 365 configured on Thunderbird

You must return to the page Dashboard to ensure that the authentication method is OAuth2. Right click on the address name, then on Parameters.

Log in to the Office 365 space

In the section Server settingsfollow Authentication method and choose OAuth2.

Ternimated configuration

You must now subscribe to the files, and therefore return once again to the page Dashboardright click on the address name, then on Subscribe.

Subscribe to folders from an Office365 address

Check the different folders then click on OK.

Files to subscribe to

The address is fully ready for secure email exchange.

Type of account EXCHANGE

To choose the EXCHANGE type, click on Continue.

Exchange account on Thunderbird

If the domain points to our DNS servers, and/or if it is attached to the shared hosting, Thunderbird automatically detects the configuration settings. So there is nothing to edit, except to use the paid module offered by this email application. Check the box Exchange/Office365.

If the module indicated by Thunderbird is not installed, click on the Installation.

Setting up an Office365 address on Thunderbird

Click on the button Completed.

Exchange type in Thunderbird

The system will redirect you to the Office365 interface to log in. Simply enter your Office365 email address and password.

Thunderbird redirects to the Office365 login interface

Once this is done, the account is created.

Office 365 configured on Thunderbird

There is no need to go back to the Server settings or Subscribe to the folders, because Thunderbird, with its add-on, automatically detects the configuration which will be as follows

Configuration settings with the Exchange account type

The address is finally ready for the secure email exchange.

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Updated on 15 July 2022

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