In this guide, we will see how to cancel a subscription or service ordered in advance.
One year commitment
Cancellation is only effective from the end of the commitment period. This applies to all orders with a commitment of one year or more.
Case in point:
Your commitment begins on February 02, 2019 and ends on February 02, 2020.
You have made a one-year commitment.
By November 02, 2019 it is essential to file a termination request. This will ensure that the service is terminated on the due date.
The termination of your pack will be effective on February 02, 2020.
After the expiry date, the cancellation is processed with three months' notice upon receipt of the e-mail by post.
Why should I cancel my domain name?
This is useful when:
- You have transferred your domain name elsewhere, and the transfer is well finalized.
- You no longer wish to receive expiration alerts because you do not want to renew the domain.
- You no longer need the domain name and the expiration date is still far away.
This is not useful when:
- Your domain has expired, you want to delete it and buy it again without paying the late renewal fees.
- The automatic renewal for the domain is activated, the renewal order is generated, paid, and the renewal has taken place on the domain's registrar side.
It is necessary to open a support ticket to make the request and receive the right steps to follow.
The renewal order is generated seven to sixty days before expiration. The system starts the automatic payment of the said order at the moment of the use or activation of your credit card. Therefore, you must it is imperative to deactivate the automatic renewal of your domain name well before this deadline.
Magic charges for the automatic annual renewal of the service without any possibility of refund, in case the cancellation is made out of time.
Why should I cancel my shared hosting?
This is useful when:
- You have stopped the activity of your company and you no longer need the shared hosting space.
- You have moved your site elsewhere, and you don't need to have two shared hosting spaces for the same site.
- You no longer wish to receive expiration alerts. You don't want to renew the shared hosting either, and the expiration date is still far away.
It is necessary to open a support ticket to make the request and receive the right steps to follow.
The renewal order is also generated seven to sixty days before the expiration date. The system starts the automatic payment of the said order at the moment of the use or activation of your credit card. Therefore, it is necessary to it is imperative to deactivate the automatic renewal of your shared hosting well before this deadline.
Magic charges for the automatic annual renewal of the service without any possibility of refund, in case the cancellation is made out of time.
Why should I cancel my Exchange hosting?
This is useful when:
- You have stopped the activity of your company and you don't need the email addresses anymore.
- You don't want to receive any more expiration alerts because you don't want to renew the Exchange mail hosting, and the expiration date is still far away.
For the termination of an Office 365 (Exchange Online) account the subscriber MUST send an e-mail to backoffice@magic.fr to request termination, three months prior to the expiration date.
Magic charges for the automatic annual renewal of the service without any possibility of refund, in case the cancellation is made out of time.
It is necessary to open a support ticket to make the request and receive the right steps to follow.
The renewal order is generated forty to sixty days prior to expiration and can be paid automatically when you use or activate your credit card. Therefore, you need to it is imperative to deactivate the automatic renewal of your Exchange account well before this deadline.
Magic charges for the automatic annual renewal of the service without any possibility of refund, in case the cancellation is made out of time.
Why cancel my private / dedicated server?
This is useful when:
- You have stopped the activity of your company and you have no more server.
- You have changed your offer.
- You don't want to receive expiration alerts anymore because you don't want to renew your server, and the expiration date is still far away.
To terminate a server, the subscriber MUST send a fax to 0156729330 or a registered letter to our postal address in the name of :
Magic Online
130-134 Avenue du Président Wilson 93512 Montreuil Cedex
A three-month notice is applied according to our general sales conditions downloadable on the URL https://www.magic.fr/cgv-conditions-generales-et-particulieres-de-vente/.
Magic charges for the automatic annual renewal of the service without any possibility of refund, in case the cancellation is made out of time.
It is necessary to open a support ticket to make the request and receive the right steps to follow.
Why cancel my Anti-virus / F-secure?
This is useful when:
- You have stopped the activity of your company and you do not need the Anti-virus or the F-secure option anymore.
- You have changed your offer.
- You no longer wish to receive expiration alerts because you do not want to renew your pack, and the expiration date is still far away.
To cancel an Anti-virus or F-secure package the subscriber MUST send a fax to 0156729330 or a registered letter to our postal address in the name of :
Magic Online
130-134 Avenue du Président Wilson 93512 Montreuil Cedex
A full three months notice is applied according to our general sales conditions downloadable on the URL https://www.magic.fr/cgv-conditions-generales-et-particulieres-de-vente/.
Magic charges for the automatic annual renewal of the service without any possibility of refund, in case the cancellation is made out of time.
It is necessary to open a support ticket to make the request and receive the right steps to follow.
Why should I cancel my ADSL / SDSL / Fiber / Telephony line?
This is useful when:
- You have changed your location.
- You have changed your ISP.
To cancel an ADSL, SDSL, Fiber, or Telephony Pack, the subscriber MUST send a fax to 0156729330 or a registered letter to our postal address in the name of :
Magic Online
130-134 Avenue du Président Wilson 93512 Montreuil Cedex
A full three months notice is applied according to our general sales conditions downloadable on the URL https://www.magic.fr/cgv-conditions-generales-et-particulieres-de-vente/.
Magic charges for the automatic annual renewal of the service without any possibility of refund, in case the cancellation is made out of time.
It is necessary to open a support ticket to make the request and receive the right steps to follow.
We have completed the explanation for cancelling a subscription. Thank you for your attention
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