1. Home
  2. Login
  3. Cancel my subscription

Cancel my subscription

One year commitment

When ordering a product, and for any commitment for one year or more, whatever the service, the cancellation is taken into account only from the end of the commitment period.

Case in point:

Your commitment begins on February 02, 2019 and ends on February 02, 2020.

You have made a one-year commitment.

By November 02, 2019 it is essential to file a cancellation request, if you want the service to end on the due date.

The termination of your pack will be effective on February 02, 2020.

After the expiration date, your cancellation will be processed with three months notice upon receipt of the email by mail.

Why should I cancel my domain name?

This is useful when:

  • You have transferred your domain name elsewhere, and the transfer is well finalized.
  • You no longer wish to receive expiration alerts because you do not want to renew the domain.
  • You no longer need the domain name and the expiration date is still far away.

This is not useful when:

  • Your domain name has expired, you want to delete it so that you can buy it again without having to pay late renewal fees.
  • The automatic renewal for the domain is activated, the renewal order is generated, paid, and the renewal has taken place on the domain's registrar side.

It is necessary to open a support ticket to make the request and receive the right steps to follow.

Note

The renewal order is generated forty to sixty days prior to expiration and can be paid automatically when you use or activate your credit card. Therefore, you need to it is imperative to deactivate the automatic renewal of your domain name well before this deadline.


If the necessary is not done in time, Magic will charge the automatic annual renewal of the service without any possibility of refund.

Why should I cancel my shared hosting?

This is useful when:

  • You have stopped the activity of your company and you no longer need the shared hosting space.
  • You have moved your site elsewhere, and you don't need to have two shared hosting spaces for the same site.
  • You no longer wish to receive expiration alerts because you do not want to renew the shared hosting, and the expiration date is still far away.

It is necessary to open a support ticket to make the request and receive the right steps to follow.

Note

The renewal order is generated forty to sixty days prior to expiration and can be paid automatically when you use or activate your credit card. Therefore, you need to it is imperative to deactivate the automatic renewal of your shared hosting well before this deadline.


If the necessary is not done in time, Magic will charge the automatic annual renewal of the service without any possibility of refund.

Why should I cancel my Exchange hosting?

This is useful when:

  • You have stopped the activity of your company and you don't need the email addresses anymore.
  • You don't want to receive any more expiration alerts because you don't want to renew the Exchange mail hosting, and the expiration date is still far away.

For the termination of an Office 365 (Exchange Online) account the subscriber MUST send an e-mail to backoffice@magic.fr to request termination, three months prior to the expiration date.
If the necessary is not done in time, Magic will charge the automatic annual renewal of the service without any possibility of refund.

It is necessary to open a support ticket to make the request and receive the right steps to follow.

Note

The renewal order is generated forty to sixty days prior to expiration and can be paid automatically when you use or activate your credit card. Therefore, you need to it is imperative to deactivate the automatic renewal of your Exchange account well before this deadline.


If the necessary is not done in time, Magic will charge the automatic annual renewal of the service without any possibility of refund.

Why cancel my private / dedicated server?

This is useful when:

  • You have stopped the activity of your company and you have no more server.
  • You have changed your offer.
  • You don't want to receive expiration alerts anymore because you don't want to renew your server, and the expiration date is still far away.

To terminate a server, the subscriber MUST send a fax to 0156729330 or a registered letter to our postal address in the name of :

Magic Online
130-134 Avenue du Président Wilson 93512 Montreuil Cedex

A three-month notice is applied according to our general sales conditions downloadable on the URL https://www.magic.fr/cgv-conditions-generales-et-particulieres-de-vente/.

If the necessary is not done in time, Magic will charge the renewal of the service with the same period of time before without any possibility of refund.

It is necessary to open a support ticket to make the request and receive the right steps to follow.

Why cancel my Anti-virus / F-secure?

This is useful when:

  • You have stopped the activity of your company and you do not need the Anti-virus or the F-secure option anymore.
  • You have changed your offer.
  • You no longer wish to receive expiration alerts because you do not want to renew your pack, and the expiration date is still far away.

To cancel an Anti-virus or F-secure package the subscriber MUST send a fax to 0156729330 or a registered letter to our postal address in the name of :

Magic Online
130-134 Avenue du Président Wilson 93512 Montreuil Cedex

A full three months notice is applied according to our general sales conditions downloadable on the URL https://www.magic.fr/cgv-conditions-generales-et-particulieres-de-vente/.

If the necessary is not done in time, Magic will charge for the renewal of the pack with the same period of time before without any possibility of refund.

It is necessary to open a support ticket to make the request and receive the right steps to follow.

Why should I cancel my ADSL / SDSL / Fiber / Telephony line?

This is useful when:

  • You have changed your location.
  • You have changed your ISP.

To cancel an ADSL, SDSL, Fiber, or Telephony Pack, the subscriber MUST send a fax to 0156729330 or a registered letter to our postal address in the name of :

Magic Online
130-134 Avenue du Président Wilson 93512 Montreuil Cedex

A full three months notice is applied according to our general sales conditions downloadable on the URL https://www.magic.fr/cgv-conditions-generales-et-particulieres-de-vente/.

If the necessary is not done in time, Magic will charge the renewal of the service with the same period of time before without any possibility of refund.

It is necessary to open a support ticket to make the request and receive the right steps to follow.

Updated on 1 July 2022

Related Articles