Mail errors

In this guide, we will see how to solve email errors related to sending and receiving. You have to follow the steps to make a good diagnosis.

Check that the service is active

First of all, the departments involved in the email operation must be active.

First, go to your trademark control panel, MAGIC or NUXIT.

Click on the menu Accountthen go to Subscriptionsand finally make sure that your hosting and your domain are both active.

Check the domain score

On the internet, there are a multitude of free online tools, which are very useful, and which we will use as we go along.

Access on the link whatsmydns : https://www.whatsmydns.net/

First put the domain name in the input field, then choose MX, and finally click on Search.

The result found should match most of our mx servers as shown below:

100:mx.webmo.com
10:mx.webmo.com
20:mxsecondary.webmo.com

If the domain has the offer collaborative messagingthe site will display the following MX:

10:mxs3.phem.fr

Check the configuration of the email client

To do this, this support link is available to you:

Check the webmail

The webmail allows both testing the password of an e-mail address, as well as sending and receiving once connected, despite the e-mail client.

Just go to the link https://webmail.webmo.fr/

Check the SMTP connection

TELNET

First use the command TELNET with the port of the SMTP server, used in your mail client (25, 587, or 465).
telnet smtp.phpnet.org 587

In the result of the order, you must have the mention connected or a line that starts with 220to ensure that the connection to our SMTP server is established.

PING

Also use the command PING as follows:

ping smtp.phpnet.org

In the result of the command, you should see that there are no lost packets (0%).

So by using these two commands, it is possible to know if the connection error is due to an internal problem or to a restriction problem on the local machine.

Check the deliverability score

There are several tools that offer the possibility to test the score.

mail-tester.com

The latter allows you to make three attempts. You just have to send an e-mail to the randomly indicated mailbox, then click on Then check your score.

The result is displayed as follows:

The score that is displayed depends on several factors. The main focus is on the SPF and DKIM entries.

Follow this support link to configure them.

mxtoolbox.com

Use the Email Health which gives more details about the health of your emails.