The following article describes how to log into the customer control panel.
Go to https://www.magic.fr/ and click on Login button.
Then use the identifier (email address) and its associated password.
Finally click on the button Connection.
Lost password
It is not possible to literally recover the customer area password if it is lost. This guide only explains how to re-generate a new one.
Go to the website first https://www.magic.fr/ and click on Login as shown in the first section of this guide.
When the login/password combination does not work and the following message appears, it means that :
- Either the identifier is not the right one, and in this case follow the last section indicated below,
- Either the password is incorrect, and in this case follow the steps indicated below.
Click on the link Forgot your password?
Then indicate your login (email address) and click on the Send.
The login must be the email address that is entered in your customer profile.
Lost your login? Just follow the steps mentioned on this section.
The message Your request has been sent will appear to indicate that the request is taken into account. As a result, the email address will receive the password reset email.
Then check the mailbox of the e-mail address to verify that you have received the e-mail to change your password.
It sometimes happens that this email is deposited in spam. You will have to be vigilant.
Click on the link in the email you received to set a new password. Please note that the email will expire after a few hours. Your email address must be open when you retrieve the password.
The link then takes you to an interface where you can enter a new password for access to the customer area.
Set new password
It is possible to use the eye icon to see the password value in clear.
Put at least one upper case letter, one lower case letter, one number, one special character while avoiding empty spaces in the password.
It is not possible to reuse an old password. In this case, the system will refuse such a change.
Then click on DEFINE.
Finally, the system will automatically return to the client interface. Just log in with the new password. The interface also gives the possibility to choose one of the three languages used.
No more access to the customer profile email address?
If access to the main e-mail address of the customer profile is completely lost, an explicit request must be sent to the contact address backoffice@magic.fr and attach an ID to retrieve login information:
For individuals: National Identity Card or PASSPORT
In the case of a company: KBIS + letterhead + identified signature + commercial concealment
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