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Logging into the control panel

The following article describes how to log into the customer control panel.

Magic trademark control panel

Go to https://www.magic.fr/ and click on Login button.

Access to Magic Online customer area

Then use the identifier (email address) and its associated password.
Finally click on the button Connection.

NUXIT and PHPNET customer area

Note

The website https://www.phpnet.org/ shows that you need to connect to the site https://www.nuxit.com/ following the acquisition of PhpNet by Nuxit, a subsidiary of the Magic Online group.

Go to https://www.nuxit.com/ and click on Login as shown in this image:

Then use the identifier (email address) and its associated password.
Finally click on the button LOGIN.

Lost your MAGIC password?

It is not possible to literally recover the customer area password if it is lost. This guide only explains how to re-generate a new one.

Go to the website first https://www.magic.fr/ and click on Login as shown in the first section of this guide.

When the login/password combination does not work and the following message appears, it means that :

  • Either the identifier is not the right one, and in this case follow the last section indicated below,
  • Either the password is incorrect, and in this case follow the steps indicated below.

Click on the link Forgot your password?

Then indicate your login (email address) and click on the Send.

The login must be the email address that is entered in your customer profile.

Lost your login? Just follow the steps mentioned on this section.

The message Your request has been sent will appear to indicate that the request is taken into account. As a result, the email address will receive the password reset email.

Then check the mailbox of the e-mail address to verify that you have received the e-mail to change your password.

It sometimes happens that this email is deposited in spam. You will have to be vigilant.

Click on the link in the email you received to set a new password. Please note that the email will expire after a few hours. Your email address must be open when you retrieve the password.

The link then takes you to an interface where you can enter a new password for access to the customer area.

Set new password

It is possible to use the eye icon to see the password value in clear.

Put at least one upper case letter, one lower case letter, one number, one special character while avoiding empty spaces in the password.

It is not possible to reuse an old password. In this case, the system will refuse such a change.

Then click on DEFINE.

Finally, the system will automatically return to the client interface. Just log in with the new password. The interface also gives the possibility to choose one of the three languages used.

Lost your NUXIT PHPNET? password?

It is not possible to literally recover the customer area password if it is lost. This guide only explains how to re-generate a new one.

Go to the website first https://www.nuxit.com/ and click on Login as shown in the second section of this guide.

When the login/password combination does not work and the following message appears, it means that :

  • Either the identifier is not the right one, and in this case follow the last section indicated below,
  • Either the password is incorrect, and in this case follow the steps indicated below.

Click on the link Forgot your password?

Then indicate your login (email address) and click on the Send.

The login must be the email address that is entered in your customer profile.

Lost your login? Just follow the steps mentioned on this section.

The following message will appear to indicate that the request is taken into account. After that, the e-mail address will receive an e-mail to reset the password.

Click on the button RETURN TO THE LOGIN SCREEN.

Then check the mailbox of the e-mail address to verify that you have received the e-mail to change your password.

It sometimes happens that this email is deposited in spam. You will have to be vigilant.

Click on the link in the email you received to set a new password. Please note that the email will expire after a few hours. Your email address must be open when you retrieve the password.

The link then takes you to an interface where you can enter a new password for access to the customer area.

Set new password

It is possible to use the eye icon to see the password value in clear.

Put at least one upper case letter, one lower case letter, one number, one special character while avoiding empty spaces in the password.

It is not possible to reuse an old password. In this case, the system will refuse such a change.

Then click on DEFINE.

Finally, the system automatically returns to the client interface. You just have to log in with the new password. The interface also gives the possibility to choose one of the three languages used.

No more access to the customer profile email address?

If access to the main e-mail address of the customer profile is completely lost, an explicit request must be sent to the contact address backoffice@magic.fr and attach an ID to retrieve login information:

National Identity Card or PASSPORT: in the case of an individual

KBIS + letterhead + identified signature + commercial concealment: in the case of a company

In the meantime, it is easier to open a ticket from the form on our official website by describing the problem encountered and putting the name of the account, subscription, or service pack.

This form is set up mainly for requesting free quotes or any information.

We have finished the explanation to access your customer area and reset the password.
Please share your feedback with us.

Updated on 31 May 2022

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