The following article describes how to manage orders and invoices.
View orders and invoices
Within the panel Dashboard, go to Invoices.
Or else, click on the Account section, last one at the left side menu.
Follow Orders and Invoices.
On this page, you can :
- View and accredit your credit balance,
- Manage pending payments,
- Manage orders,
- View and download invoices,
- Settle unpaid bills.
When the subscriber pays twice for the same order, our administration department adds the duplicate amount to the credit balance of the customer account.
Once charged, those funds allow the subscriber to pay for future orders or renewals.
Go to TOP UP link which allows you to add funds on your credit balance.
You can add funds to the credit balance with the chosen amount.
At the same time, it is possible to pay pending bills if there are any.
This is an alternative method when :
- Subscriber do not wish to activate his credit card, or else, the credit card has expired / is blocked,
- Subscriber wishes to add precisely the exact amount of orders to be paid,
- Another teammate in the subscriber's organization is handling the payments, while he is not authorized to use credit cards.
Click on TOP UP BALANCE in order to choose the payment method.
The system offers several methods to settle the unpaid bills.
In addition, your panel displays all previously registered credit cards as well as their status (valid or expired). You can disable or delete a credit card at any time.
This section displays pending orders.
Go to VIEW PENDING ORDERS.
All unpaid orders will be displayed then.
As a result, pending orders status should be Processing.
It can therefore be a new order :
Or an existing subscription renewal :
The section ORDER HISTORY section allows to manage old orders and invoices.
Go to VIEW INVOICES..
A paid invoice has Closed status.
Clic on the invoice number then DOWNLOAD INVOICE.
Download the invoice's PDF file.
Invoices are divided into three parts : LINES, ATTACHED PAYMENTS and LINKED ORDERS which display more details.
The section ORDER HISTORY section allows to view all orders.
Order statuses let you know how far along the order is.
Starting with “Pending payment”, “Already delivered“, “Being processed“, up to “Canceled“.
This section displays every order that has not been settled yet.
Check the box and click on PAY DOCUMENTS. Payment methods will be displayed : PayPal, Credit Card, and SEPA DirectDebit.
Likewise, for any credit card use, please read carefully the following notification.