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Manage my orders and invoices

The following article describes how to manage orders and invoices.

First, go to your trademark control panel, MAGIC or NUXIT.

View orders and invoices

Within the panel Dashboard, go to Invoices.

Orders and invoices : Dashboard

Or else, click on the Account section, last one at the left side menu.

Order and invoices : Account menu

Follow Orders and Invoices.

Orders and invoices : Listing

On this page, you can :

Credit balance

When the subscriber pays twice for the same order, our administration department adds the duplicate amount to the credit balance of the customer account.

Once charged, those funds allow the subscriber to pay for future orders or renewals.

Go to TOP UP link which allows you to add funds on your credit balance.

Add funds menu

You can add funds to the credit balance with the chosen amount.

At the same time, it is possible to pay pending bills if there are any.

This is an alternative method when :

  • Subscriber do not wish to activate his credit card, or else, the credit card has expired / is blocked,
  • Subscriber wishes to add precisely the exact amount of orders to be paid,
  • Another teammate in the subscriber's organization is handling the payments, while he is not authorized to use credit cards.
Adding funds

Click on TOP UP BALANCE in order to choose the payment method.
The system offers several methods to settle the unpaid bills.

In addition, your panel displays all previously registered credit cards as well as their status (valid or expired). You can disable or delete a credit card at any time.

Select payment method and add funds

Important

When choosing the credit card payment methode, automatic payment service will be enabled.
Subscriptions set up for automatic renewal or pending orders will use this payment method.
You can enable/disable automatic payments and renewals in the "Subscriptions" and "Payment methods" sections of the "Account" menu on your customer area..

Pending orders

This section displays pending orders.

View pending orders

Go to VIEW PENDING ORDERS.

All unpaid orders will be displayed then.

Attention

If you see Processing Payments status, and the page encounter a payment issue, you have to inform our technical support in order to unblock the order.

Processing Payments

As a result, pending orders status should be Processing.

It can therefore be a new order :

Processing new order

Or an existing subscription renewal :

Processing subscription renewal

My invoices

The section ORDER HISTORY section allows to manage old orders and invoices.

Go to VIEW INVOICES..

Old invoices

A paid invoice has Closed status.

Closed invoices

Clic on the invoice number then DOWNLOAD INVOICE.

Download the invoice's PDF file.

Invoices are divided into three parts : LINES, ATTACHED PAYMENTS and LINKED ORDERS which display more details.

Download Invoice

My orders

The section ORDER HISTORY section allows to view all orders.

View orders

Order statuses let you know how far along the order is.

Starting with “Pending payment”, “Already delivered“, “Being processed“, up to “Canceled“.

Order status

Unpaid documents

This section displays every order that has not been settled yet.

Unpaid documents

Check the box and click on PAY DOCUMENTS. Payment methods will be displayed : PayPal, Credit Card, and SEPA DirectDebit.

Pay Documents with my credit card

Likewise, for any credit card use, please read carefully the following notification.

Important

When choosing the credit card payment methode, automatic payment service will be enabled.
Subscriptions set up for automatic renewal or pending orders will use this payment method.
You can enable/disable automatic payments and renewals in the "Subscriptions" and "Payment methods" sections of the "Account" menu on your customer area..

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Updated on 2 June 2022

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